Frequently Asked Questions

  • What's the difference between impound towing and regular towing?

    Impound towing involves removing unauthorized or illegally parked vehicles with proper documentation and city regulation compliance, while regular towing assists vehicle owners who need transportation for their cars. Impound services require specific licensing and follow municipal codes. At Charlemagne Towing, we handle both types with full documentation and adherence to Newark regulations.
  • How does paintless dent repair work?

    Paintless dent repair removes minor dents and dings without affecting the original factory paint by carefully massaging the metal back into place from behind the panel. This method works best on shallow dents without paint damage and preserves your vehicle's original finish and value.
  • When should you get a tire rotation done?

    Most vehicles need tire rotation every 5,000 to 7,500 miles to ensure even tread wear and extend tire lifespan. Regular rotation prevents uneven patterns that can affect handling and fuel efficiency. At Charlemagne Towing, we combine rotation with balancing and inflation checks for optimal performance.
  • What does 24/7 roadside assistance include?

    Round-the-clock roadside assistance covers flat tire changes, fuel delivery, battery jump-starts, winch-out services for stuck vehicles, and lockout help. These services get you back on the road quickly without needing a full tow. Charlemagne Towing provides all emergency roadside support throughout Newark and surrounding areas anytime.
  • Can you fix collision damage and restore paint?

    Yes, complete collision repair addresses structural damage, panel replacement, and alignment issues, while automotive coatings restore the original paint finish and appearance. Professional body shops use color-matching technology to blend repairs seamlessly. At Charlemagne Towing, we handle everything from minor scratches to major collision restoration.
  • What affects the value of a car for cash?

    Vehicle condition, current mileage, mechanical functionality, body damage, and market demand determine cash-for-car valuations. Working engines and clean titles typically yield higher offers. Charlemagne Towing evaluates all factors during assessment to provide fair cash offers for vehicles in any condition.
  • How does abandoned vehicle removal work legally?

    Abandoned vehicle removal requires proper documentation, notification procedures, and compliance with city regulations before towing. Authorities must verify abandonment status and follow waiting periods. At Charlemagne Towing, we coordinate with Newark officials to ensure all removals meet legal requirements and proper impound protocols.
  • What's involved in an engine tune-up service?

    Engine tune-ups include spark plug replacement, air and fuel filter changes, ignition system inspection, and performance adjustments to restore smooth operation. Regular tune-ups improve fuel efficiency and prevent costly repairs. Charlemagne Towing also offers mechanical diagnostics to identify underlying issues affecting engine performance.
  • Do TPMS sensors need special attention during tire service?

    Yes, Tire Pressure Monitoring System sensors require careful handling during mounting and balancing to avoid damage, plus recalibration after tire changes or rotations. Damaged sensors trigger dashboard warnings and affect safety. At Charlemagne Towing, we check and service TPMS systems during all tire work.
  • When is winch-out service needed instead of towing?

    Winch-out assistance is used when vehicles are stuck in mud, snow, ditches, or off-road situations where they can still drive once freed. This avoids unnecessary towing costs and gets you moving quickly. Charlemagne Towing provides winch-out as part of 24/7 roadside support throughout the Newark area.
  • Can scratch removal fix deep paint damage?

    Minor surface scratches can be buffed and polished out, but deep scratches reaching the primer or metal require repainting and blending for complete restoration. Professional assessment determines the best repair method. At Charlemagne Towing, we handle both light scratch removal and full paint restoration services.
  • What's the biggest mistake people make with roadside emergencies?

    Many people wait too long to call for help or attempt unsafe DIY fixes in traffic, risking injury or further vehicle damage. Prompt professional assistance prevents dangerous situations and additional costs. Charlemagne Towing's 24/7 service ensures fast, safe response for any roadside emergency in Newark and nearby communities.